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This Workmanship and Return Policy applies only to services and products delivered directly by LustraPro (LustraPro Carpet Tile and Upholstery Cleaning Services, Inc). For information on how LustraPro handles workmanship issues and product returns, please direct your request to the General Manager of LustraPro by contacting our offices.

Workmanship Issues

If you are not satisfied with a service performed by LustraPro you may request a refund within seven (7) days of completion of the service, subject to the following conditions:

Product Returns

If you are not completely satisfied with a product purchased from LustraPro you may return it within thirty (30) days of receipt for a full refund, exchange, or a credit toward a future purchase, subject to the following conditions:

Order Acceptance and Cancellation

You agree that orders placed through the Website or our Customer Contact Center constitute an offer to buy the products and services listed in your order pursuant to these Terms and Conditions. For all orders placed through our Customer Contact Center, a copy of these Terms and Conditions will be made available for your review and acceptance immediately following your order via a confirmation email. By proceeding with the delivery of the products and services listed in orders placed through our Customer Contact Center you are affirmatively accepting these Terms and Conditions. You may revoke your offer to buy at any time prior to the delivery. All orders must be accepted by us but we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.

Service Delivery and E-Commerce Terms

Certain portions of our Website permit you to schedule services and/or purchase, cleaning products directly from LustraPro (“E-Commerce Products”). The following terms apply to your purchase of E-Commerce Products.

E-Commerce Products

We: (a) reserve the right to change the E-Commerce Products advertised or offered for sale through the Website, the prices or specifications of the E-Commerce Products, and any promotional offers at any time without any notice or liability to you or any other person; (b) cannot guarantee that E-Commerce Products advertised or offered for sale on the Website will be available when ordered or thereafter; (c) reserve the right to limit quantities sold or made available for sale; (d) do not warrant that product descriptions, colors or photographs are accurate, complete, reliable, current or error-free; and (e) reserve the right to modify, cancel, terminate or not process orders (including accepted orders) where the price or other material information on the Website is inaccurate, where we have insufficient quantities to fulfill an order or for any other reason in our sole discretion. If we do not process an order for such reason, we will either not charge you or will apply credit to the payment type used in the order. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you. Unless otherwise indicated, products sold on the Website are intended for end use in the United States and are not labeled or intended for international distribution.

Refunds & Returns

Please see our Workmanship and Return Policy for more information about refunds and returns of E-Commerce Products.

Taxes

If we are legally required to collect sales tax on E-Commerce Products in your order, the tax amount will be added automatically to your purchase price. On rare occasions an error in our tax database may cause the sales tax charge to be incorrect. If this happens, at any time up to two years from your date of purchase you may contact us for a refund of tax overcharges. This right to a refund is your exclusive remedy for sales tax errors. Please see our Workmanship and Return Policy for more information about refunds.

Payment Processing

We may use a third-party payment processor to process your payment information, including your payment card data. Be aware that you may be subject to the third-party processor’s terms and your information may be subject to their privacy practices.

LustraPro Furniture Moving Policy

To ensure the safety of your home, our technicians, and your furnishings, LustraPro maintains a firm and consistent furniture moving policy across all services.

What We Move — Light, Safe, and Easily Shifted Items

Our team will carefully move the following items at no additional cost:

These items must be:

What We Do Not Move

For safety and liability reasons, LustraPro does not move or disconnect:

If these items remain in place, we clean the accessible areas around them.

Customer Preparation

To ensure your appointment stays on schedule:

Optional Furniture Shifting Service (Limited Availability)

If you need help moving heavier furniture, we offer a pre-scheduled furniture shifting service for an additional fee. This service must be arranged before the appointment and may require:

This service is not available for antiques, fragile furniture, or electronics.

Our Commitment

LustraPro maintains a premium standard of care, and this policy ensures a safe, efficient service while protecting your home and our technicians. We appreciate your understanding and preparation.